Return Policy

We take great care in every Mercer Labs product and hope you love your purchase.

If something isn’t quite right, eligible items may be returned within 30 days of purchase with proof of purchase.

Return Eligibility

Items must be returned in their original condition — unused, undamaged, and in original packaging.

Proof of Purchase

A receipt or order confirmation is required for all returns and exchanges.

If you’re unable to locate your receipt, our team will make every effort to find your purchase in our system.

Refunds

Approved returns will be refunded to the original form of payment.

Shipping

Shipping fees are non-refundable.

Return shipping costs are the responsibility of the customer unless an item arrives damaged.

Damaged Items

If your order arrives in less than perfect condition, please contact us promptly so we can make it right.